FAQs FAQs – Yours Personalised Skincare

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FAQs

Questions and answers

  • I received a damaged/wrong product.

    We are sorry for your inconvenience. We know you must have been excited to open your box of goodness! Please write to us at support@getyours.co and we will arrange for a replacement ASAP!
  • How do I return a product?

    Even though we’re sure you won’t want to return Yours personalised skincare, but just in case, you can write to us at support@getyours.co and ship back the products within 30 days of receiving it. We’ll straight away refund your entire amount. No questions asked. Yes, it is that simple! Return address: Yours Skincare Pte. Ltd. 231 Mountbatten road #01-06 Block D Mountbatten Centre Singapore 397999
  • Do you ship internationally?

    Love is universal, so is Yours! :)
  • How much is shipping to my country?

    The world has become a global village, but logistics are still a pain! We have a flat $5 shipping rate for orders below $99. For orders above $99, shipping is totally borne by us!
  • Which payments methods do you use?

    You mean other than hugs? We accept all major Credit cards - Visa, Mastercard, Amex as well as PayPal, Apple Pay and Google Pay!
  • I provided a wrong address, how do I change it?

    support@getyours.co is your knight in shining armor (or Armani)! Just write to us, if we haven’t shipped your order already, we’ll take care of it!
  • How do you secure my financial information?

    All your information is encrypted. Credit card and debit card payments on our website are processed through Stripe which is a secure and trusted payment gateway used by leading e-commerce platforms like Airbnb, Warby Parker etc. You don’t have to worry about anything anymore, including acne and wrinkles!
  • Are Yours products Paraben-free?

    Two words- clean beauty! Yours products are Paraben free as well as SLS and BHS free! You can learn more about our ingredients here.
  • Are Yours products cruelty free?

    For sure. Animals are the cutest. We can’t bear to harm them!